Shipping Methods

All orders received by 3.00 pm will be delivered the following day (except Sundays).  

All packages, regardless of size, will be charged with a £5.99 postage and packaging fee.

Cancellation Policy

If you wish to cancel an order before products are posted out please email us at or call on 01580 830 259 within 24 hours of your order being placed.


Refund Policy

Return your item, unopened, within 15 days for a full refund. Any faulty or damaged products will be refunded in full or a new product sent, whichever option customer chooses

Returns & Exchanges

Any faulty packaging will be replaced immediately.

Currently, Dr Wu products for distribution within the UK are only available through our website.

Please go to the Contact Page for any queries or complaints.